Operations
Available 24/7/365 to manage your ICT infrastructure.
OPERATIONS
Remote Hands
Our qualified technicians provide customers exclusive access to our team of highly qualified technicians available 24/7/365 to manage your ICT infrastructure. With formal Service Level Agreements (SLAs) in place, our Remote Hands service is designed to offer professional technical assistance at a moment’s notice, providing you with an extension of your own staff. With just a phone call, our team will perform any necessary tasks, ensuring your business stays up and running.
We’ve got you COVERED!
Our Remote Hands Service Offers the Following:
- Hardware Replacement or Installation
- Rack and Stack Equipment
- Infrastructure Data Cabling
- Power Cycling Equipment
- Back Up Tape Swings
Digital Parks Africa is dedicated to offering customers flexible and reliable data centre environments. We realise that customers may require access to ICT equipment beyond business hours and therefore offer the convenience of 24/7/365 physical facility access whilst maintaining the highest level of security. Our facilities have dedicated staging areas so customers can seamlessly configure and deploy new equipment with the same security measures within the data centre itself.
Security Measures Include:
- 24/7 Substantial onsite security, including guarded facilities.
- Guarded facilities are extended to backup offsite premises.
- On-and offsite NOC managed.
- Electric perimeter fencing.
- 24/7 Full CCTV coverage.
- Facility remote monitoring and management.
- Vehicle trap and secure area for tenant deliveries.
- Pre-authorization required for access to the data centres.
- Biometric access control as per customer requirements.
Digital Parks Africa stands out with our exclusive 24/7/365 manned Network Operations Centre (NOC) that ensures uninterrupted data centre availability. Our state-of-the-art facilities are meticulously managed by highly trained technicians and engineers dedicated to enhancing site reliability. Our staff supports and oversees every aspect of our carrier networks, power and cooling infrastructure, and data centre environment. With their expertise, they swiftly detect and resolve infrastructure incidents using advanced ticketing systems, comprehensive reporting, stringent controls, intuitive dashboards, and meticulous servicing procedures.
The Digital Parks Africa NOC is powered by industry-leading technology, delivering detailed and real-time insights into our data centres’ critical infrastructure, power systems, cooling mechanisms, and environmental elements. This cutting-edge technology ensures that our operations remain at the forefront of excellence and enables us to address any potential issues proactively.
By choosing Digital Parks Africa, you gain exclusive access to our unparalleled NOC services, empowering your business with enhanced reliability, advanced monitoring, and continuous support to safeguard your critical ICT infrastructure.
